Contact Center Team Lead

Job Summary

A company is looking for a Contact Center Team Lead, remote position.

Key Responsibilities

• Supervise and provide guidance to a team of Contact Center Agents
• Ensure adequate staffing and monitor service delivery for customer satisfaction
• Maintain documentation of procedures and escalate issues as necessary

Required Qualifications

• Experience supervising team members
• Proficiency with Microsoft Office and contact center tools like Salesforce and Five9
• High School Diploma or equivalent experience
• Ability to work independently in a remote environment
• Must have excellent analytical skills