Customer Advocate Lead

Job Summary

A company is looking for a Customer Advocate Lead to ensure timely transportation services for Medicaid recipients through effective oversight and relationship management.

Key Responsibilities

• Ensure enforcement of contract regulations pertaining to transportation providers
• Oversee the trip assignment process and support the Customer Advocate teams
• Develop alternative transportation options and assist with driver training and inspection programs

Required Qualifications

• High School Diploma required
• Four (4) plus years of relevant experience or an equivalent combination of education and experience
• Familiarity with Medicaid guidelines and covered services
• Knowledge of non-emergency transportation services is a plus
• Proficiency with Microsoft Word, Excel, and Outlook