Customer and Data Support – Complaint Management (Remote)

Position : Customer and Data Support

Location : Birmingham, AL

Duration : 12 Months

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

40 hours per week – Mon. Fri. 8AM – 5PM or hours agreed upon with Manager

Job Description
• Customer and Data Support team member is responsible for managing the clinical-related customer experiences for our products and services and for prioritizing business opportunities and product/ service solutions.
• Typically is a college/university graduate or has equivalent experience.
• Has basic knowledge of theories, practices, and procedures in a job family or skill. Applies knowledge and skills to complete their own work.
• Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.
• This position will support Integrated Solutions Data and Clinical Support by supporting our user management and customer support across the platform.
• This position will be self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign-on, deployed, and hosted solutions.
• Additionally, they will support other customer support processes.
• The ideal candidate will have some support experience with other Software as a Service solutions.
• This position also requires a candidate with advanced Microsoft Excel skills. Advanced SQL skills are preferred.