Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate to join their Global Customer Solutions and Operations team.

Key Responsibilities

• Handle inbound customer service inquiries via telephone and email, providing exceptional service
• Research and resolve customer requests regarding various product aspects and policy provisions
• Enhance customer relationships through effective communication and empathy

Required Qualifications

• 1+ years of customer service experience
• Flexible to work specific shifts between 8 AM and 11 PM ET, Monday through Friday
• Availability for all days of virtual training from September 15th to November 21st
• High School diploma or GED equivalent
• Prior call center experience is highly preferred