Customer Care Agent

Job Summary

A company is looking for a Customer Care Agent.

Key Responsibilities

• Resolve escalated customer concerns regarding various issues
• Provide comprehensive support to franchisees, including schedule management
• Analyze customer interaction trends to identify opportunities for process improvement

Required Qualifications

• 1+ years of experience in a fast-paced customer service environment
• High School Diploma or equivalent required
• This is a fully remote position
• Must provide your own personal computer and hardwire internet connection
• Ability to work weekends as part of the standard schedule