Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate (Contract 6 months).

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels
• Process customer orders, returns, and exchanges accurately and efficiently
• Maintain detailed records of customer interactions and coordinate with internal teams to resolve issues

Required Qualifications

• High school diploma or equivalent required; post-secondary education in Business or related field is an asset
• 1-3 years of experience in customer service, preferably in a B2B or order-processing environment
• Proficiency in Microsoft Office Suite and experience with CRM or ERP systems is preferred
• Ability to work independently and collaboratively in a fast-paced environment
• Bilingual (English/French) is a must