Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative I.

Key Responsibilities

• Manage low to medium level inquiries from customers via phone, email, or chat
• Troubleshoot customer issues and handle escalated situations
• Educate customers on best practices and provide basic product training

Required Qualifications

• At least six months of experience in a customer service or contact center role
• Ability to navigate through multiple systems simultaneously
• High tolerance for problem resolution and de-escalation of customer issues
• Experience in using existing processes and tools for problem-solving