Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Summer Hiring Class).

Key Responsibilities

• Respond to 70-90 phone calls daily, delivering exceptional customer service
• Assist customers with inquiries via email and provide support for policy changes and claims
• Collaborate with team members to maintain an efficient work environment and assist other departments

Required Qualifications

• Experience in the pet insurance, healthcare, or insurance industries
• Strong mental and emotional resilience to handle challenging customer interactions
• Ability to multitask in a fast-paced environment
• Experience in a customer service role, preferably in a call center
• A genuine desire to positively impact customer experiences