Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (EMEA) to assist customers and enhance their experience.

Key Responsibilities

• Assist members via live chat, email, and phone
• Address inquiries, resolve issues, and provide clear explanations
• Identify and implement improvements to the customer experience

Required Qualifications

• Excellent written and spoken English language skills
• Ability to work independently and solve problems
• Availability for weekend shifts, up to 30+ hours a week
• Experience in insurance, customer service, or healthcare is a plus
• Comfortable working within core EMEA time zones