Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide support for inbound healthcare service inquiries.

Key Responsibilities

• Handle inbound customer inquiries through various channels, including phone and email
• Accurately collect and process information for individual programs and maintain quality standards
• Identify and process potential Adverse Events and Technical Complaints according to established guidelines

Required Qualifications

• BA/BS degree or relevant work experience
• Customer service-related experience
• Expert level typist