Customer Care Team Member

Job Summary

A company is looking for a Customer Care Team Member to provide remote support to customers in various industries.

Key Responsibilities

• Handle customer service, technical support, billing, and product-related inquiries with empathy
• Document inquiries, troubleshooting steps, and resolutions clearly
• Guide customers through troubleshooting processes using web-based tools

Required Qualifications

• Must reside in specified states (e.g., AR, FL, GA, IL, etc.)
• Personal Windows 10 Operating System with webcam and USB headset required
• Must pass all assessments and systems check
• High school diploma or equivalent
• Ability to work flexible shifts based on business needs