Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement & CDP Manager to lead efforts in maximizing revenue potential through customer data strategies.

Key Responsibilities

• Own revenue targets and manage P&L for CDP initiatives, collaborating with global teams to achieve financial goals
• Develop and manage the DTX CDP roadmap, ensuring alignment with global objectives and driving efficiencies across e-commerce operations
• Implement AI-driven innovations and optimize CDP workflows for personalized customer engagement and improved operational efficiency

Required Qualifications

• 10-15 years of experience in e-commerce with a focus on customer engagement and global operations
• Advanced knowledge of Salesforce CDP and related platforms
• Proven leadership skills in managing cross-functional teams and strategic roadmaps
• Deep understanding of customer data governance and activation for personalized campaigns
• Experience integrating AI tools for enhanced personalization and operational efficiency