Customer Experience Retail Agent

Job Summary

A company is looking for a CX Retail Agent who will provide exceptional customer service and support.

Key Responsibilities:

• Offer world-class email, phone, and web support to customers with individual attention
• Facilitate customer relationship management through effective listening and engagement
• Use sound judgment to address customer inquiries and support the CX team as needed

Required Qualifications:

• 1-2 years of experience in customer service, retail, or hospitality
• Engaging personality with strong interpersonal skills
• Familiarity with browser-based tools
• Willingness to work a minimum of 24 hours per week, including Sundays and Mondays
• Experience with Adobe Photoshop is preferred but not required