Customer Experience Specialist

Job Summary

A company is looking for a CX Specialist.

Key Responsibilities

• Provide customer service support to external clients and assistance to internal departments
• Coordinate daily customer service activities and liaise with the sales team for in-field support
• Maintain accurate documentation for transactions and collaborate with the Accounting department for processing adjustments

Required Qualifications

• Experience in customer service or a related field
• Knowledge of Sym-Tech products
• Ability to meet call center performance objectives
• Proficiency in CRM software
• Experience in coordinating marketing and sales activities