Customer Re-engagement Specialist

Job Summary

A company is looking for a Customer Re-engagement Specialist (Work from Home).

Key Responsibilities

• Proactively reach out to former clients through various communication channels to encourage re-engagement
• Identify client needs and tailor educational solutions to align with their learning goals
• Track and analyze engagement data to refine outreach strategies and maximize conversion rates

Required Qualifications

• 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role
• Experience using CRM tools and analyzing customer data
• Persuasive and empathetic approach to customer engagement
• Comfort with ambiguity and adaptability to changing strategies
• A passion for education and the ability to convey the value of the services offered