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Customer Service Advocate

5/30/2025

North Carolina

Job Summary

A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.

Key Responsibilities
  • Assess and research routine inquiries to determine causes and initiate corrective actions
  • Mitigate complaints to resolve issues during initial contact
  • Document member or provider communications for quality and performance tracking
Required Qualifications
  • High School diploma or GED required
  • 1 - 2 years of related experience preferred
  • Vocational or technical education may be required in addition to work experience
  • Experience in a contact center environment is preferred
  • Must reside in North Carolina and be available for a flexible schedule

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