Job Summary
A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.
Key Responsibilities
- Assess and research routine inquiries to determine causes and initiate corrective actions
- Mitigate complaints to resolve issues during initial contact
- Document member or provider communications for quality and performance tracking
Required Qualifications
- High School diploma or GED required
- 1 - 2 years of related experience preferred
- Vocational or technical education may be required in addition to work experience
- Experience in a contact center environment is preferred
- Must reside in North Carolina and be available for a flexible schedule
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