Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as a first-line advocate for member and provider inquiries.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Mitigates complaints to resolve issues during initial contact
• Documents communications and maintains quality standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position, typically requiring little or no previous experience
• Preferred experience in multitasking using multiple systems and programs
• Ability to comply with quality standards and regulations
• Experience in customer service environments is a plus