Customer Service Advocate

Job Summary

A company is looking for a Customer Service Benefit Advocate.

Key Responsibilities

• Respond to and resolve customer inquiries regarding health benefits, eligibility, and claims
• Guide customers in selecting benefit plans and maximizing health plan value
• Assist customers with appointment scheduling and navigating online resources

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 6+ months of customer service experience
• Experience with computers and the ability to learn new systems
• Ability to work shifts between 11:30 AM - 8:00 PM EST, including occasional overtime and weekends