Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II who will focus on resolving routine inquiries and issues for members and providers.

Key Responsibilities

• Assess and research routine member and provider inquiries to determine causes and initiate corrective actions
• Mitigate complaints to resolve issues during the initial contact
• Provide support on various member or provider issues to ensure high-quality service

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment preferred
• Must be flexible to work between 9:00 a.m. and 8:00 p.m. Eastern