Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for member and provider inquiries.

Key Responsibilities

• Respond to routine member and provider inquiries accurately and timely
• Mitigate complaints to prevent escalation and resolve issues during initial contact
• Document all communications for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience in multitasking using multiple systems and programs preferred