Customer Service Agent

Job Summary

A company is looking for a Service Agent I - FT.

Key Responsibilities

• Contact blood donors via telephone to recruit for blood donation and update donor records
• Schedule appointments and provide a positive service experience to maximize donor show rates
• Maintain daily production standards and develop knowledge of donor criteria to reduce deferral rates

Required Qualifications

• High school diploma or equivalent (GED) required
• Minimum one year of related experience in telemarketing, customer service, or call center
• Must commit to 90 days of uninterrupted employment and a specified schedule
• Proficient in using multiple computer applications in a fast-paced environment
• Prior sales or negotiation experience is a plus