Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide exceptional support in the travel documentation field.

Key Responsibilities

• Deliver exceptional customer support via chat, email, and phone, consistently meeting KPIs
• Proactively enhance customer satisfaction and resolve inquiries across various communication channels
• Identify trends and suggest improvements based on customer feedback to enhance the overall experience

Required Qualifications

• 1+ year of experience in bilingual customer service
• Strong enthusiasm for exceeding customer expectations and a proactive approach to learning
• Fluency in English (written and spoken)
• Proficiency in computer skills and navigating multiple systems
• Reliable high-speed internet connection