Customer Service Agent

Job Summary

A company is looking for a Customer Service Representative to provide exceptional service to customers via phone.

Key Responsibilities:

• Answer inbound calls and place outbound calls to customers with enthusiasm
• Build lasting relationships with clients and meet call center metrics while delivering excellent service
• Educate customers about products and services, striving for first call resolution

Required Qualifications:

• High school diploma, G.E.D., or equivalent required
• Experience in a customer service role, preferably in a call center or retail environment
• Ability to work independently and as part of a team
• Flexibility to work various shifts, including nights and weekends
• Consistent attendance is essential for this position