Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Handle moderate to complex inquiries regarding policies and billing from customers
• Input and track information into appropriate databases
• Manage customer documentation requests and provide clear explanations of documents

Required Qualifications

• Experience in a customer service role, preferably in a call center environment
• Ability to process updates and resolve inquiries accurately
• Familiarity with marketing campaigns and related inquiries
• Strong listening skills and ability to communicate complex information clearly
• Passion for helping others and providing an outstanding customer experience