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Customer Service Associate

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Service Associate who provides effective and efficient customer service to patients and doctor's offices.

Key Responsibilities
  • Place and receive calls and faxes for prescription refills and provide information on mail order pharmacy benefits
  • Respond accurately and courteously to patient inquiries and assist with routine pharmacy benefit questions
  • Document calls and provide timely information on order status and product knowledge requests
Required Qualifications
  • 1+ year of customer service experience and 1+ year of computer experience
  • Demonstrated flexibility, professionalism, and courtesy in customer interactions
  • Familiarity with drug names, refill processes, and pharmacy benefits
  • Ability to manage multiple functions during calls
  • Knowledge of HIPAA laws and patient confidentiality regulations

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