Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate I.

Key Responsibilities

• Receive and respond to inbound phone calls for customer assistance
• Document all calls in ticketing and tracking systems
• Research customer claims in primary payor systems and act as a liaison between claims department and providers

Required Qualifications

• A basic understanding of covered benefits plans
• 1 - 2 years' experience in a healthcare claims operations or call center environment
• High school degree required
• Willingness to learn new skills
• Basic understanding of MS Office applications, especially Word and Excel