Customer Service Manager

Job Summary

A company is looking for a Manager of PantherExpress Customer Service and Financial Record Services.

Key Responsibilities

• Oversee customer service operations and manage financial records and budget
• Handle escalated customer inquiries and gather feedback to enhance departmental performance
• Ensure compliance with budget analyses and maintain detailed Standard Operating Procedures

Required Qualifications

• Bachelor's Degree required
• Minimum of 5 years of relevant experience
• Preferred customer service certifications
• Experience managing budgets, specifically around $250,000
• Ability to substitute education with relevant experience