Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep 1 to handle patient account inquiries and provide assistance.

Key Responsibilities

• Respond to incoming calls from patients and authorized representatives regarding account inquiries
• Generate written requests for processing by other teams and document transactions for leadership reporting
• Utilize provided scripts and manuals to accurately respond to inquiries and complete daily assignments

Required Qualifications

• 1 year of experience in a related field
• High School Diploma or equivalent required
• Ability to meet productivity standards and perform essential job functions
• Bilingual (Spanish/English) preferred
• Previous call center or customer service experience is a plus