Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support in a remote call center environment.

Key Responsibilities

• Provide high-level customer service and meet retention goals as part of the Client Services Team
• Resolve client questions and concerns promptly and professionally
• Manage client accounts using CRM and assist with enrollment information for program success

Required Qualifications

• High school diploma or equivalent; 1 year of customer service experience required, call center experience preferred
• Fluency in Spanish is a plus
• Reliable internet speeds required
• Experience in financial services, banking, or debt settlement is a plus
• Proficiency in Word, Excel, and Outlook