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Customer Service Representative

7/9/2025

N/A

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities
  • Provide inbound and outbound customer service, ensuring accurate and timely information delivery
  • Document calls, resolve issues, and route inquiries to appropriate departments as needed
  • Maintain confidentiality while handling sensitive information and meet performance goals
Required Qualifications
  • High School Diploma or GED (Required)
  • One (1) year of previous customer service experience (Required)
  • Experience with MS Office or other computer platforms (Required)
  • Two (2) years of college-level courses or two (2) years of related work experience
  • Experience in healthcare, benefits, call center, claims processing, or Facets preferred

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