Job Summary
A company is looking for a Customer Service Representative II.
Key Responsibilities
- Provide inbound and outbound customer service, ensuring accurate and timely information delivery
- Document calls, resolve issues, and route inquiries to appropriate departments as needed
- Maintain confidentiality while handling sensitive information and meet performance goals
Required Qualifications
- High School Diploma or GED (Required)
- One (1) year of previous customer service experience (Required)
- Experience with MS Office or other computer platforms (Required)
- Two (2) years of college-level courses or two (2) years of related work experience
- Experience in healthcare, benefits, call center, claims processing, or Facets preferred
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