Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Provide inbound and outbound customer service, ensuring accurate and timely information delivery
• Document calls, resolve issues, and route inquiries to appropriate departments as needed
• Maintain confidentiality while handling sensitive information and meet performance goals

Required Qualifications

• High School Diploma or GED (Required)
• One (1) year of previous customer service experience (Required)
• Experience with MS Office or other computer platforms (Required)
• Two (2) years of college-level courses or two (2) years of related work experience
• Experience in healthcare, benefits, call center, claims processing, or Facets preferred