Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues and complaints
• Identify solutions for billing issues and present resolution options to customers
• Negotiate and authorize billing settlements and adjust customer accounts within established limits

Required Qualifications

• Experience in customer service or a related field
• Knowledge of billing processes and procedures
• Ability to work independently in a remote setting
• Familiarity with negotiation techniques
• High school diploma or equivalent; further education is a plus