Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to insureds and carriers remotely.

Key Responsibilities

• Answer questions and resolve problems related to coverage, claims, costs, or billing
• Maintain accurate customer service history notes and assist with processing client requests
• Update and maintain customer records and process new business transactions

Required Qualifications

• High School diploma or General Education degree (GED)
• 1-2 years of relevant customer service and/or call center experience
• Previous experience in the insurance, healthcare, or similar industry is highly desired
• Proficient PC user skills with various computer software programs including MS Word, Outlook, and Excel