Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Serve as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in program policies and provide accurate information to applicants and beneficiaries

Required Qualifications

• Basic understanding of a call center environment and quality monitoring processes
• High School diploma or GED
• Ability to establish effective working relationships with diverse individuals
• Background and drug screening required