Customer Service Representative

Job Summary

A company is looking for a Call Center Customer Service Representative.

Key Responsibilities

• Provide quality support to users by responding to inquiries and resolving problems related to telecommunications networks and applications
• Isolate problem sources and collaborate with internal teams and vendors to resolve issues
• Follow up with users to ensure problem resolution and maintain documentation of all activities

Required Qualifications

• High school diploma or equivalent
• Six months to one year of experience in telecommunications, cable, or banking call center
• Proficient computer navigation skills using various software packages
• Basic knowledge of telecommunications equipment and systems
• Ability to manage multiple tasks/projects and deadlines simultaneously