Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer incoming calls and identify the type of assistance needed from customers
• Resolve issues on the first call by navigating complex computer systems
• Research complex issues across multiple databases and collaborate with support resources to resolve customer inquiries

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a related environment (call center, customer service, etc.)
• Familiarity with computer systems and ability to navigate and learn new software
• Ability to work Monday - Friday during normal business hours, with potential for occasional overtime