Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide inbound support to customers regarding facility services.

Key Responsibilities

• Provide inbound customer service support via phone and email for facility-related inquiries
• Create and manage work orders, ensuring accurate information and prioritization
• Maintain communication with customers and internal teams to ensure service requests are fulfilled

Required Qualifications

• High School diploma or equivalent
• Experience in a maintenance environment
• Customer service experience in a contract service industry
• Proficiency in Office 365 and Excel
• Ability to work flexible shifts, including evenings and weekends