Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - National Remote.

Key Responsibilities

• Answer 30-45 incoming calls daily and identify customer assistance needs
• Research complex issues and collaborate with support resources to resolve customer concerns
• Meet established productivity and quality standards while contributing to team content updates

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a high-volume call center environment
• Familiarity with computers and ability to navigate complex systems
• Flexibility to work during normal business hours and occasional overtime/weekends