Customer Service Representative

Job Summary

A company is looking for a Computer Operator/Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for various customer inquiries related to marketplace applications
• Log user inquiries in Service Now and triage them to the appropriate internal groups
• Respond to IT inquiries and escalations, ensuring accurate and complete customer support

Required Qualifications

• GED or higher
• Proven excellent customer service skills
• Strong knowledge of computers and Microsoft systems
• Must be available to work nights, holidays, and weekends
• Must be able to obtain and maintain a public trust clearance