Customer Service Representative

Job Summary

A company is looking for a CSR I Operations position in Jacksonville, FL.

Key Responsibilities

• Provide customer service for basic and routine inquiries via multiple channels
• Respond to incoming calls, e-mails, or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
• Utilize computerized systems for tracking and information gathering, and maintain regular feedback on call quality

Required Qualifications, Training, and Education

• High School diploma or equivalent with 6 months of customer service experience
• Must reside in the U.S. and be a U.S. citizen
• Must pass a criminal background check
• Must not be in default on any federal student loans
• Must be available for scheduled holidays, overtime, and weekends as needed