Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - 1st Shift (Remote).

Key Responsibilities

• Answer incoming requests through a multichannel system, including order entry and status verification
• Follow standardized processes to ensure 100% quality for all orders and maintain accurate record-keeping
• Participate in continuous improvement activities and provide support during high call volumes as needed

Required Qualifications

• High School Diploma or GED
• Two (2) years of relevant work experience
• Preferred experience as an account representative with knowledge of Oracle, SAP, ERP, SalesForce, or PowerBI