Job Summary
A company is looking for a Customer Service Patient Liability Rep I.
Key Responsibilities
- Handle and resolve incoming customer inquiries and concerns to provide a seamless experience
- Follow up on and collect outstanding guarantor balances through outbound phone contact
- Provide financial counseling resources to patients, guarantors, and healthcare facilities when necessary
Required Qualifications
- High School diploma or GED equivalent
- One year of related healthcare experience
- No specific licensure or certification required by law
- Clear understanding of Customer Service and Patient Liability Services' impact on Revenue Cycle operations
- Preferred: Associate's or Bachelor's degree from an accredited university
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