Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the advocate for providers, resolving issues and ensuring satisfaction
• Handle multi-channel service requests, including calls, chats, and emails
• Collaborate with internal partners to address complex issues and promote self-service tools

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computers and ability to navigate complex systems
• Ability to work full-time during specified business hours, with flexibility for overtime and weekends