Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as an advocate for providers, resolving issues and demonstrating accountability
• Assist providers through various channels including calls, chats, and emails
• Research and resolve complex prior authorization and claim issues to enhance provider satisfaction

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computers and ability to navigate complex systems
• Available to work full-time, including potential overtime and weekends