Customer Service Representative

This position will oversee and ensure timely, accurate completion of customer service and order processing duties.

Job Responsibilities:
• Oversee key daily Customer Service tasks
• Order Entry
• Invoicing
• Timely Order Delivery
• Builds strong and cohesive relationships, promotes teamwork
• Escalation resource for customer complaint and order issue investigations and resolutions
• Ensure consistent and timely availability of requested daily activity/sales reports
• Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools
• Remains knowledgeable and up-to-date on product changes and developments
• Continually builds good customer relations
• Other duties may be assigned from time to time by the manager

Requirements:
• Solid work ethic, ability to multi-task,
• Approachable, pleasant, and enjoys working in a team environment
• Proficiency with Microsoft Office, SAP, and EDI processes and portal tools

Qualifications
• 1+ years’ of customer service
• Excellent written and verbal communication skills