Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will ensure successful service for patients in a fast-paced environment.

Key Responsibilities

• Develop and maintain knowledge of products and services offered
• Answer inbound and outbound calls, document call information, and process orders
• Verify insurance eligibility and communicate with patients regarding documentation and referrals

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior level positions
• Experience with Medicare certified tasks is preferred
• Proficient computer skills and ability to navigate multiple online systems