Customer Service Specialist

Job Summary

A company is looking for a Member Service Specialist I.

Key Responsibilities

• Respond to customer inquiries via phone and ensure timely resolution of issues
• Educate members on spending account products, IRS regulations, and claims processing
• Maintain accurate information and serve as a customer advocate to identify needs and guide to resources

Required Qualifications

• High school diploma or equivalency required; associate's degree preferred
• Must be 18 years of age or older
• One to two years of customer service and/or call center experience is a plus
• Proficiency with Microsoft Word, Outlook, Teams, and Windows operating systems
• Must have a secure and distraction-free work environment at home