Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor - Member Care.

Key Responsibilities

• Manage team performance and productivity by setting goals and holding agents accountable
• Foster a supportive culture and ensure positive team morale
• Oversee the integrity of work, monitor service levels, and assist with member interactions as needed

Required Qualifications

• 5+ years of experience in customer service, with at least 2 years in team management
• High school diploma or equivalent experience required; Bachelor's degree preferred
• Healthcare/insurance experience preferred
• Bilingual skills preferred
• Familiarity with service level metrics and quality assurance processes