Customer Success and Loan Underwriting Specialist

Job Summary

A company is looking for a Customer Success and Loan Underwriting Specialist.

Key Responsibilities

• Answer customer inquiries and provide support via phone, email, and chat
• Review loan applications and assess risk to ensure compliance with lending policies
• Serve as the main point of contact for customers, addressing concerns and managing escalated issues

Required Qualifications

• Experience with Financial Aid preferred but not required
• Ability to handle a high volume of tasks in a fast-paced environment
• Basic technical skills and willingness to learn new tools
• Strong analytical skills with attention to detail and accuracy
• Customer-focused and empathetic, with the ability to resolve issues proactively