Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to enhance customer retention and ensure optimal use of its integration platform.

Key Responsibilities

• Establish trusted relationships with customers to drive product value through proactive and reactive engagement
• Utilize data to identify customer trends and implement programs to enhance customer health and experience
• Guide customers through onboarding and ensure full adoption of the platform while addressing any at-risk situations

Required Qualifications

• At least one year of experience in Customer Success, Account Management, enterprise software implementation, or related fields
• Familiarity with CRM, ERP, eCommerce, and application integration preferred
• Experience in a startup environment is highly desired
• Proven ability to lead and own client meetings