Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to manage strategic accounts and ensure customer satisfaction in the health and social care sector.

Key Responsibilities

• Manage and retain a book of complex, high-value strategic accounts
• Build and maintain strong relationships with customers and community partners
• Analyze customer data to provide insights and drive platform utilization

Required Qualifications

• 7+ years of professional work experience
• 5+ years in customer success or account management
• Experience managing complex, high-value accounts
• Proven success with renewals and retention opportunities
• 1 year of experience with Medicare programs